Showing posts with label Multicultural. Show all posts
Showing posts with label Multicultural. Show all posts

Tuesday, February 28, 2012

Culture Differences Create Gaps


Overcoming trust gaps and experience gaps are vital to the success of brands and their ability to create memorable customer experiences. A recent video released by Univision highlights the impact of cultural differences and how they create a gap for the overall customer experience. In this case, the healthcare industry is put in the spotlight as being an arena where practioners have a unique challenge yet awesome opportunity to close these gaps.

Read the original post and see the video here.

Thursday, January 19, 2012

Saying "Sí" to Business Opportunities

Found this interesting post over at Hispanic Trending which paints a nice picture into the growing influence of Latinos in Minnesota.

Manny and Vicky Gonzalez are reminded each day that it isn’t only Spanish speaking people who stop to purchase Mexican (“tortas”) sandwiches at their two restaurants in Minneapolis.

“A lot of Minnesotans have learned that there is more to Mexican food than tacos,” said Manny, who with his wife started Manny’s Tortas along Lake Street in 1999.

In the past century, long-time Minnesota families learned there was more to Italian cuisine than pizza, and that Chinese food is regional and far more complex than chow mein. Now, Minnesotans with newly acquired tastes for the Gonzalez’s Mexican sandwiches drive from throughout the Twin Cities metro area to their two shops in Minneapolis’ Mercado Central and Midtown Global Market.

U.S. Census data from 2010, anecdotal evidence about immigrant entrepreneurship, and a recently released study from the Immigration Policy Center show Minnesota is rapidly changing. Days of sputtering along and resisting change should be behind us. New Minnesotans are changing the demographic portrait of the state and communities. New ethnic entrepreneurs are changing the mix of businesses and the products and services being offered in commerce.

Hector Garcia, executive director of the Chicano Latino Affairs Council (CLAC), refers to the benefits of this commerce as “cultural complementarities.” The long established Minnesota society learns from immigrants and refugees entering the state in search of opportunities, he said, and new arrivals learn from established businesses, groups and people.

What’s more, new Census data show that immigrants now comprise 8.3 percent of the Minnesota workforce. From them, Garcia said, existing Minnesota businesses and its large corporations gain knowledge for opening even more trade and business relationships with countries and businesses abroad, paving the way for even more economic activity.

The never-ending task for CLAC and other government agencies, nonprofit organizations and community leaders is to educate people to see new arrivals to the state and to business activity as “assets,” and not “liabilities” that need services, he said.

This year, 2012, is the next scheduled survey of business owners in America by the U.S. Census Bureau. Its findings should reveal explosive growth by ethnic entrepreneurs since the last survey in 2007.

Data on this growth is mostly anecdotal but was examined in a Minnesota 2020 November report. It showed the Hispanic/Latino community is reviving business activity in Willmar, Worthington and various other rural Minnesota communities, as are ethnic entrepreneurs throughout neighborhoods in the Twin Cities metro area.

Tom Webb, writing in Sunday's Pioneer Press, observed that the combined Hmong Village and Hmongtown Markeplace in St. Paul have more merchants and service providers on site than the Mall of America, for instance. Garcia said the 2012 survey of business owners should provide similar information for Hispanic/Latino owners. The 2007 survey showed Latino-owned businesses had $1.6 billion in revenue and employed 5,970 people. Both figures are expected to swell in the coming study.

From anecdotal evidence, business startups from the ethnic communities are believed to be young and within the five-year range from the last business owner survey. That makes Manny’s Tortas, now entering its 13th year, a long established enterprise both by restaurant standards and by ethnic ownership experience.

That baker’s dozen of years experience in Minneapolis gives Manny Gonzalez a perspective on how economic activity builds and how markets change. When the Gonzalez family first opened shop in Mercado Central (1515 East Lake Street), most of the customers were fellow Hispanics, he said. Now, the customer base is “a good mix of everyone who wants a good, different sandwich.”

This mix of customers spills over on Minnesota and Minneapolis economies. Manny and Vicky Gonzalez now employ 12 people.

Thursday, November 17, 2011

New Lingo for Marketers Targeting Hispanics


Today's U.S. Hispanic millennials are more bilingual and bicultural than ever. They make up 21% of America's millennial generation of 18-34 year-olds and are 14 million strong. These individuals see themselves as 100% Latino and 100% American often moving between several cultural experiences with ease.

Today's Hispanic millennials are the ultimate multi-tasker or as some put it 'fusionistas'.

They watch football and futbol and live in a world where options for cultural expression are numerous. Think of it as the ultimate experience in customization. It's a lot like creating your own class in Call of Duty where individuals have numerous options to create the perfect offensive package and compete in a battlefield for the ages or perhaps more closely resembling an open canvas where individuals are armed with the creative potential for unique cultural expression.

No matter how we describe this cultural fusion the truth of the matter is that individuals, organizations, and brands must pay attention to the changing dynamics of today's audiences and the terms that attempt to define them. Of course, we all know that no single population can be locked in a categorical box but it's the important elements of recognizing unique characteristics that help drive effective communication.


Wednesday, January 5, 2011

Top 5 Favorite Hispanic Market Insider Resources

Today's Latinos comprise a dynamic population segment making it somewhat difficult to keep up on important trends and relevant market activity. However, there is an increasing collection of great blogs and media outlets providing relevant content and quality insights into the fastest growing and youngest demographic in the United States.

Here are five of our favorites:

Engage:Hispanics (MediaPost)
MediaPost Communications is an integrated publishing and content company whose mission is to provide a complete array of resources for media, marketing and advertising professionals. Engage:Hispanics proves as a reliable resource for today's professional interested in the Hispanic market. 

Online destination providing news, information, and research about Hispanic marketing.

One of many LatinVision Media Inc. business portals targeting US Hispanic and Latin American professionals, entrepreneurs, executives and business owners in small and medium-sized companies.

A great resource for Hispanic public relations, social media, news and views. Want to know what today's brands are doing to reach Latinos? This blog has your answers. Founded by Multicultural PR veterans Manny Ruiz and Angela Sustaita-Ruiz.

Powered by two very experienced and dynamic Hispanic market insiders, Giovanni Rodriguez and Gustavo Razzetti, this blog provides trends, insights, and practical tips on how to reach, engage, and profit by marketing to Latinos. Individuals can learn about cultural nuances and their impact on the way this audience behaves online, the roles of bicultural Latinos as online influencers, how to deal with language barriers (English, Spanish, Spanglish), and differences and similarities between Latinos and general market consumers.

Each of the above outlets provide tremendous insights into the Hispanic market and the truth of the matter is that there are many great online destinations offering quality content. 

Wednesday, December 8, 2010

Targeted Approach to Reaching Hispanics Key

Multicultural America provides opportunities for targeted marketing

Marketers need to tailor their strategies to reflect the cultural diversity of the United States rather than adopting a ‘one size fits all’ approach, according to the Association of Hispanic Advertising Agencies.

Market research organization Nielsen predicts that more than half the US population will be non-white by 2050. Currently, the African-American, Hispanic and Asian populations in the United States are responsible for about $299bn of CPG (consumer packaged goods) spending, and Nielsen estimates that this could rise by as much as 25 percent over the next 10 years, to $373bn in today’s money.

The Association of Hispanic Advertising Agencies (AHAA) said that savvy marketers, including the likes of General Mills and McDonald’s, understand the value of targeted marketing for different cultural groups.

AHAA chair and COO of Bromley Communications Jessica Pantanini said: "Trying to be all things to all consumers not only waters down the communication but also waters down the results. The population is definitely more multicultural but that only reinforces the need for customized, one-to-one communication.”

Read more.

Wednesday, August 11, 2010

Resonance: A key to connecting with Hispanics

The ability to speak to the interests of an audience is important for authentic engagement and capturing the attention of today's markets. Latinos comprise an important segment in which exists an exciting yet challenging opportunity to pinpoint cultural nuances, changing tastes, and unique preferences sure to help today's brands communicate in an effective manner.

A stroll through the local grocery store provides us with a window into the dynamics of true resonance and branding which exudes with cultural relevance. Recently, Crown Imports launched a limited edition pack of Grupo Modelo's Corona Extra beer brand in the the US in a join venture targeting football fans in the U.S.

The 18-pack of Corona Extra features specially-wrapped bottles commemorating the seven Mexican Soccer League (MSL) teams the Grupo Modelo brewery is aligned with in Mexico.

Teams represented in the packs include: Club de Fútbol América (Mexico City), Club Santos Laguna (Torreón, Coahuila), Club Deportivo Atlas (Guadalajara), Club de Fútbol Puebla (Puebla), Club de Fútbol San Luis (San Luis Potosí), Club de Fútbol Atlante (Cancún) and Deportivo Toluca Fútbol Club (Toluca).

The campaign is a smart move and serves as an excellent example of how today's brands can use relevance and resonance to capture the attention of an audience. The true effectiveness in this campaign lies not in the simple decoration of beer bottles but rather in the fine tuned effort to recognize and capitalize on the interests of today's multicultural markets.

Imagine the possibilities facing other types of organizations interested in reaching the Hispanic market. Resonance is an important element of engagement regardless of industry.

Friday, July 9, 2010

General Market vs. Hispanic Market | Blurring Lines

As they say, the "proof is in the pudding!".

Today, the lines between the General market and U.S. Hispanic market are becoming quite thin. The U.S. Hispanic market plays an integral role in shaping the tastes and preferences of today's audiences.

"The ethnic consumer tends to set trends," says Neil Golden, McDonald's U.S. chief marketing officer. "So they help set the tone for how we enter the marketplace." Golden says preferences gleaned from minority consumers shape McDonald's menu and ad choices, which are then marketed to all customers.

More proof that Latinos are an important consumer segment and force in society shaping what is becoming a unique multicultural landscape.

We live in a nuevo America.

Promoting Mental Health Across Cultures

PSAs Target Three New Groups in Ongoing Campaign

Continuing their Campaign for Mental Health Recovery, the Ad Council and the Substance Abuse & Mental Health Services Administration today unveiled a series of culturally targeted public service ads.

•20.7 percent of Native Americans 18 to 25 reported serious psychological distress in the past year, yet only 30.6% of Native American adults with serious psychological distress received care during that time.

•16.2 percent of Chinese Americans 18 to 25 reported serious psychological distress in the past year, with 11.2% of Asian Americans young adults with serious psychological distress receiving care in the past year.

•15.6 percent of Hispanics/Latinos 18 to 25 reported serious psychological distress in the past year, with 28.3% of Hispanic/Latino young adults with serious psychological distress receiving in the past 12 months.

Source: (AdvertisingAge)

Monday, June 21, 2010

The New General Market

Significant trends are confirming the existence of an exciting and interesting dynamic taking place. Today's multicultural segments are combining to form a unique 'general market'. A recent article in AdvertisingAge sheds some light on these shifts.

"Within the next three decades, Hispanics, African-Americans, Asians and other minorities, as well as young consumers, will become the country's new majority," Jeff Bewkes, Time Warner's chairman-CEO, recently said in an internal memo calling for a company-wide revamp of multicultural initiatives under the heading, "The Multicultural Key to Our Growth."

But beyond the sheer numbers -- there are 103 million Hispanics, Asians and African-Americans that currently make up one-third of the U.S. population, and are projected by 2042 to become the majority of the nation's population -- this new majority will be a young, diverse group that consumes media very differently.

Their preferences, tastes and ways are influencing what is now known as the "general market." And it is with this "new majority" in mind that some of the nation's largest marketers are shifting the way they speak to multicultural audiences, shaping their messages to address a group that is increasingly complex and diverse.


Source: http://adage.com/hispanic/article?article_id=144536

Monday, May 31, 2010

Soccer...Bigger than the Beijing Olympics?

futbol
(Image Source)

The World Cup is just around the corner. If you think soccer is past its prime and takes a back seat to some other sport. Think again. Futbol and the excitement that follows when your team scores a goal is hard to match. The upcoming World Cup in South Africa is a unique sports event.

One in every two people in the world is expected to watch the cup on television. Nike, McDonald's, and Coca-Cola—American brands all—see it as a much bigger deal than the Beijing Olympics, two years ago. Major sponsors are paying as much as $40-million for the privilege of associating with the event. Coke's biggest promotion ever includes a deal with YouTube whereby viewers from around the world will post their goal celebrations. Anheuser-Busch and Visa, too, are heavily involved: The Visa Match Planner is a cellphone application that provides scores, retail information, and opportunities to chat about the tournament.

Click here for the full article.

Monday, May 24, 2010

I.A.B. Forms Multicultural Council

In order to support advertisers’ strategies to reach diverse consumer groups, the Interactive Advertising Bureau (IAB) today announced the formation of the IAB Multicultural Council. The IAB also released “U.S. Latinos Online: A Driving Force,” a comprehensive presentation that uses multiple data sources to describe the Hispanic online population, identify the trends and key dynamics in this increasingly important advertising target and provide a resource for communicating with Latino online audience segments.

The IAB Multicultural Council, which replaces the former IAB Hispanic Committee, will focus on key issues that impact marketing and advertising within the multicultural marketplace including

* Audience measurement and ensuring that all segments of the U.S. population, especially minorities are properly measured and accounted for in online media measurement
* Educate marketers and agencies on how to create successful digital marketing strategies to reach multicultural markets
* Equip multicultural publishers and agencies with the tools necessary to address the needs of marketers who want to reach multicultural markets

For the full article...click here.

Monday, May 17, 2010

POWERADE(R) Teams up with Guillermo "Memo" Ochoa for First Ever Hispanic Integrated Marketing Campaign

Powerade Hispanic
 

Powerade and Memo Ochoa? Sounds like a smart marketing campaign to me.

ATLANTA, May 17, 2010 (BUSINESS WIRE) -- Not everyone has the ability to be in two places at once and perform like a superstar, unless you are Guillermo "Memo" Ochoa, goalkeeper for the Mexican National Team. POWERADE will feature the star goalkeeper in its first-ever, fully-integrated marketing campaign created exclusively for U.S. Hispanic consumer. POWERADE Latino, as the campaign is known, will coincide with the 2010 FIFA World Cup(TM) in South Africa. Recently, FIFA officially designated POWERADE as "Chosen by FIFA to Hydrate 2010 FIFA World Cup Players."

"The POWERADE Latino campaign is part of our broader FIFA World Cup(TM) activation this year, reaching more consumers and refreshing them on and off the field with our brands," said Jose Serafin, senior brand manager, Hispanic Marketing, Coca-Cola North America.

The Spanish-language advertising campaign will be activated starting June 1 in major U.S. Hispanic markets, and will be supported with a fully integrated marketing platform that includes broadcast, print, out-of-home, online, in-store and product packaging. Three 30-second TV spots featuring Memo Ochoa produced for the POWERADELatino campaign will premiere during the first match of the FIFA World Cup, Mexico vs. South Africa, on June 11.

Click here for the full article (POWERADE(R) Teams up with Guillermo "Memo" Ochoa for First Ever Hispanic Integrated Marketing Campaign)

~José Huitron

 

Friday, March 19, 2010

The Next Level of Impact

A true impact

Chiqui Cartagena, a Hispanic market thought leader, recently wrote an excellent post entitled "Who Are We Really? And Why Marketers Should Care" over at Adage. Here's a snippet:

We need to stop using old, stereotypical definitions of groups -- such as "general market" and, yes, "multicultural market" (neither of which mean anything, really) -- and start thinking about consumers and treating them as real people going through real life stages whose cross-cultural identity affects the way they consume products or services, communicate and behave.

Chiqui makes an excellent point about the need for marketers to go beyond the labels and understand the cultural, personal, and societal impact we have in America. Going beyond the labels will help us all to grasp the fibers of cultural richness that exude from all angles.

Those of us who recognize and agree with Chiqui's insight should be inspired to take our dynamic and different approaches to the next level. Our efforts should lead to an end result fertile with creativity, innovation, and inspiration. Only then will we truly go beyond the norms of business as usual.

Tuesday, March 2, 2010

The Fibers of Multiculturalism

The fibers of diversity

"Marketers, in their efforts to connect with consumers can consider that accepting the differences of Latinos promotes their harmonic integration in a multicultural society." - Dr. Felipe Korzenny

A harmonic integration is built on several important components. Here are a few important keys to creating an environment where the synergistic mix of various cultural variables can thrive:

Recognition - Understanding that various cultures in our society offer a wealth of positive and diverse elements that can help further the health and quality of life in America.

Participation - Make an effort to join the conversations and participate in activities that allow for a multicultural society.

Amplification - Where the synergy takes place and allows for increased assimilation and diversity.

A key point of consideration is that Latinos are ready and willing to explore the cultural fabric of America while staying true to their cultural roots.

Monday, December 14, 2009

Multicultural Agency of the Decade | GlobalHue

According to a recent news release, GlobalHue, the nation's largest minority-owned, full-service marketing communications agency, has been honored by AdWeek as "Multicultural Agency of the Decade."
 
Success in a year's time frame is commendable but sustained performance over a decade is outstanding.
 
"GlobalHue has consistently offered creative solutions that embrace a wide variety of cultures and ethnicities," says Olivier Francois, president, CEO and head of marketing at Chrysler. "Their work is a testament to a greater understanding of the changing needs of the audiences we're trying to reach." This sentiment reflects the agency's successful investment in demographic research following the 2000 U.S. Census, which helped fuel the shop's growth into the largest, smartest multicultural agency in the U.S. with revenue of $83 million in 2008.  (http://www.globalhue.com/)
 
The results are in. Creative solutions built around solid demographic research and an effort to both recognize and embrace multicultural markets is paramount to effectively reaching today's diverse consumer segments.